Leadership & Personal Development

OPERATIONS CAPACITY BUILDERS

OCB001 – PSYCHOLOGY OF ACHIEVEMENT - Bovo-Tighe

3 Days
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

Psychology of Achievement is a powerful, life-changing program about personal effectiveness and productivity.  Based on a foundation of self-esteem and self-confidence, this program uses proven methods to equip individuals with the skills, attitudes, and capabilities for peak performance.

Psychology of Achievement gives the entire organization a common, positive language of effectiveness.  Employees are motivated to complete more work, faster, and with greater efficiency.  Communication, teamwork, and problem-solving capabilities increase as employees become more optimistic, focused, positive, and cooperative.

The benefits to an organization of improved performance, greater productivity, and increased levels of harmony and well-being quickly result in enhanced organizational effectiveness and financial payback.

Objectives

Benefits to the Organization:

1. Improved personal, team, and departmental performance - from a positive mental attitude that is solution-focused AND promotes self-responsibility and self-management.

2. Increased productivity - from focused goal setting and goal achievement, creative problem-solving, effective time management, a “persistence mentality”, and a sense of urgency.

3. Improved team and organizational effectiveness - from respecting and appreciating others, communicating effectively, and improving interpersonal relationships.

4. Increased understanding of organizational change – vital to organizational success, from each individual’s increased sensitivity regarding his/her role and connection to corporate strategies and goals.

OCB002 - ACCELERATING PERSONAL ACCOUNTABILITY (APA) - Bovo-Tighe

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

In today’s economy, most organizations are leaner and flatter.  One result of this trend is that successful organizations require team members to take responsibility and be personally accountable for achieving desired business outcomes.

Based on the principles espoused in the best-selling book QBQ! by John G. Miller – APA drives home the importance of personal accountability for business results, teaches techniques to help individuals practice personal accountability in the workplace, and helps managers/ supervisors understand how to instruct their team members to become more responsible and self-managing.

Objectives

Learning Objectives:

1. Building personal and organizational accountability.

2. Dealing with change.

3. Delivering accountable Customer Service – whether the customer is INTERNAL or EXTERNAL.

4. Setting and communicating clear goals and expectations.

5. Delivering feedback more effectively.

6. Managing/improving poor performance.

7. Improving the productivity of teams.

8. Communicating in an accountable manner.

9. Motivating yourself and others through high accountability.

OCB003 – POWERPLAY – ACCELERATING INNOVATION AND PRODUCTIVITY - Bovo-Tighe

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

Innovation is one of the most important factors in business success, but also one of the most difficult topics to teach and instill in team members.

PowerPlay helps organizations increase productivity through enhanced innovation.

For managers and supervisors, it provides a “model for innovation” they can use to help lead and instruct their work teams.

For employees, it provides knowledge, skills, and methods they can use every day in their jobs.

Participants learn the “Keys to Innovation” and techniques for applying them in the workplace – including how to address business issues that require creativity and problem-solving, “prototyping” as a low-risk technique for innovation, and how to use innovation to help succeed in situations where rapid change and extreme challenges are the norm instead of the exception.

Objectives

Learning Objectives:

1. The “Keys to Innovation” and techniques for applying them in the workplace

2. How to address business issues that require creativity and problem-solving

3. “Prototyping” as a low-risk technique for innovation

4. How to use innovation to help succeed in situations where rapid change and extreme challenges are the norm instead of the exception.

5. The relationship between creativity and innovation.

6. The quantum power of mindsets vs. skill sets and toolsets.

7. The mechanics of a Breakthrough.

8. The critical differences between competition and collaboration.

9. Why creating opportunities must lead solving problems.

10. How to generate “Out-of-the-Box” solutions.

11. How to leverage diversity for a competitive advantage

OCB005 - TIME MANAGEMENT - Bovo-Tighe

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

Participants are introduced to a new way of approaching time and personal performance.  Each student learns how to save time and increase output in every area of life.  The process deals with both the practice and psychology of time management.  Particular focus will be dealing with the overflow of information coming from email and electronic devices in the work environment today.

Objectives

Topics Include:

1. Dealing with email and information overload

2. Developing clear goals and objectives

3. Establishing priorities

4. Increasing ability to concentrate on higher-value tasks

5. Eliminating time wasters

6. Gaining productive hours per day

7. Balancing work and family

Target Audience:  This course is recommended for all personnel.

OCB006 – FRONT LINE LEADERSHIP - Terry Fales

2 Days
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

A 2-day course that includes discussion of building needed relationships, assertiveness, delegation, time management, decision making, influencing behavior and performance management

• Key element is the sharing of real life experiences; key objective is the development of a leadership action plan

Target Audience:  This course is recommended for “first line” leaders.

Objectives

OCB007 – PERFORMANCE MANAGEMENT - Terry Fales

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

This is a 1-day course on the principles of managing the performance of your subordinates.

• Includes much sharing of real life examples to enhance the learning

Target Audience:  This course is recommended for leaders with direct reports.  This is an expansion of Front Line Leadership.

Objectives

OCB008 – WORK PROCESS IMPROVEMENT -Terry Fales

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1225

Overview

This is a 1-day basic course that includes discussion on the 9 simple steps needed to improve work processes.

• After discussion, team will actually use the steps to work a real process.

Target Audience:  This course requires a natural work group/team that has a “real” work process on which to improve.  Team should be no larger than 10 – 12 people.  The work group does not have to be a team, but the process should impact all participants.

Outline

OCB009 – TEAM BUILDING/DIRECTION SETTING - Terry Fales

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

This is a 1-day course on how to improve performance and manage work via teams.

• The course content is based on the needs of a particular team; typical activities include relationship building, creating a mission statement, problem solving, expectation setting and action planning.

Target Audience:  This course is intended for a leader and his/her team members, tailored to meet the specific needs of the team.

Outline

OCB010 – EFFECTIVE PRESENTATIONS AND MEETINGS- Terry Fales

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1225

Overview

This is a 1-day course on how to make effective presentations and manage effective and efficient meetings, with the majority of the day being devoted to learning how to make effective presentations.  The “do’s” and “don’ts” of presentation preparation and delivery will be reviewed and discussed, followed by review of real presentations brought by the participants.

Target Audience:  This course is appropriate for either a team/natural work group or individuals.

Outline

OCB011 – CHALLENGING COMMUNICATIONS- Gary Perfetti

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

Ask any company what three things they would like to improve and almost unanimously one of the three will be communications.  In this 1-day workshop we teach people how to ask better questions, how to communicate their ideas more effectively and how to do a better job of listening.

Target Audience:  This course is appropriate for either a team/natural work group or individuals.

Objectives

OCB012 – CONFLICT RESOLUTION - Gary Perfetti

1 Day
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

One of the biggest issues facing teams today is the lack of a process to resolve conflicts.  We offer a workshop in which participants will learn to recognize the different levels of conflict, how to respond in a calm productive manner when engaged in a conflict, and how to map a conflict to best satisfy the needs of everyone.

Target Audience:  This course is appropriate for either a team/natural work group or individuals.

Objectives

OCB013 – TEAM RENEWAL- Gary Perfetti

2 Days
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

Teams do not automatically move through the stages of development.  Higher team productivity is a conscious choice and can only be accomplished by spending time together working to eliminate barriers.  Team building is not a one time event.  Teams need periodic renewal to enjoy continuous renewal to enjoy continuous improvement.

Our team building workshop is focused on helping teams identify where they are and what they need to do to move to that next level of performance.

Objectives

OCB014 – GOAL SETTING - Bovo-Tighe

1 Days
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

While many goal-setting workshops simply reinforce awareness that goals are important and encourage participants to set a few goals, Goal Setting and Achieving helps participants discover their own unique goals and powerfully chart a journey toward a future in which those goals are fulfilled.

This workshop provides a focused way for participants to structure their efforts to achieve personal and/or team goals. The customized “Goal Planning Worksheets helps participants clarify their goals in key measurable ways, to
analyze the journey toward achieving personal and team goals and to establish key motivational rewards for individual and team performance.

Objectives

BR2633 – OPEN SYSTEMS WORKSHOP- Gary Perfetti

6 Days
Location: SRTCC or Customer's site
Contact: SRTCC Staff, 504-728-1200

Overview

The Shell Open Systems Workshop is designed to assist the move to teams, self-directed teams, or groups undergoing culture change.  It creates a laboratory environment to learn about Open Systems Theory and its applications to organizational settings.

Objectives

Learning Objectives:

1. Understanding key factors contributing to high performance organizations

2. Fostering intra-personal learning

3. Increasing effectiveness in teams

4. Learning how to deal with group dynamics

5. Developing skills in giving and receiving feedback

6. Practicing choice management

7. Learning how to create an empowering work environment

02/19/2010